Refund policy

Ivory Crown Collective — Return & Exchange Policy

We want your costume to be exactly right for the big day. Here's how returns and exchanges work.

Return Window

You have 30 days from the delivery date to request a return or exchange. Because many of our costumes are tied to a specific event (Halloween, a school play, a recital, a holiday pageant), we recommend ordering early enough to try it on and request a size exchange before that date — we can't guarantee an exchange will arrive in time if it's requested too close to the event. All items are subject to a 10% restocking fee on the total value of the item.

Condition Requirements

To qualify for a return or exchange, items must be:

Unworn, unwashed, and unused
In original condition with tags attached
In original packaging

We can't accept costumes that show signs of wear, alteration, stage makeup/face paint transfer, odor (smoke, perfume, etc.), or missing tags.

Non-Returnable Items

Items marked Final Sale or purchased at clearance pricing
Opened accessories (wigs, masks, face paint, tights/hosiery)
Gift cards

Exchanges (Sizing)

Costumes run in a lot of size variants, and sizing is the most common reason for a swap. We're happy to exchange for a different size in the same style, subject to availability, within the 30-day window and the condition requirements above. Email us before shipping anything back so we can hold your size.

How to Start a Return or Exchange

Email phil@ivorycrowncollective.com with your order number and the reason for the return. We'll reply with instructions and a return address.

Return Shipping

Customers cover return shipping unless the item arrived damaged, defective, or wrong — in that case, we cover it and make it right at no cost to you.

Refunds

Once we receive and inspect the return, we'll email you and process your refund to your original payment method within 5–7 business days. Original shipping charges are non-refundable.