Shipping policy

SHIPPING POLICY

Last updated: August 2026

Thank you for shopping with Ivory Crown Collective. Costumes are for a date on the calendar, so
here is exactly what to expect.

Processing time

Orders are processed within 1–3 business days. Orders placed on weekends or holidays begin
processing the next business day.

Delivery estimates

We currently ship to addresses within the United States only.

| Method | Estimated delivery | Cost |
| --- | --- | --- |
| Standard | 7–15 business days after processing | Calculated at checkout |
| Expedited | 3–7 business days after processing | Calculated at checkout |

Estimates are in business days and do not include the 1–3 day processing window. Total
door-to-door time for standard shipping is typically 8–18 business days.

Ordering for a specific date

Order at least 4 weeks before your event when using standard shipping, or 2 weeks with
expedited. If your event is sooner than that, email us before ordering at
phil@ivorycrowncollective.com and we'll tell you honestly whether it can make it.

See the Costume by Date guide for cutoff dates by occasion — Book
Character Day, Christmas pageants, spring musicals, recitals, and Halloween.

If you have a hard deadline, put the event date in the order notes at checkout. We flag those orders
and, if we don't think it will land in time, we contact you before charging.

Order tracking

You'll get a confirmation email with a tracking number once your order ships. Tracking can take 2–5
business days to begin updating — this is normal and does not mean the package is lost.

Free shipping

Orders over $75 ship free via standard shipping within the United States.

Delays outside our control

We are not responsible for delays caused by customs, severe weather, or carrier disruptions. That
said, if your order hasn't arrived within 20 business days, contact us at
phil@ivorycrowncollective.com and we will either locate it or replace it.

If a costume arrives after an event date you gave us in writing, our
refund policy covers you for a full refund including shipping.

Wrong or incomplete addresses

Please double-check your shipping address. Packages returned to us because of an incorrect address
can be reshipped at your cost. If a package is lost because of an undeliverable address, we can't
refund it — but contact us anyway and we'll do what we can.